SERMĖGA (hereinafter referred to as SERMĖGA or company) agrees that the protection of personal data is important to all our customers and other data subjects (hereinafter referred to as data subjects) and is committed to respecting and protecting the privacy of each data subject.
-defines SERMĖGA commitment and responsibility to protect and respect the privacy of the individual;
-explains how SERMĖGA collects, uses, stores and manages personal data;
-informs data subjects about how their personal data are processed and what rights each data subject has.
When managing personal data of data subjects, we follow the EU General Data Protection Regulation, the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania and other directly applicable legal acts regulating the protection of personal data, as well as instructions of competent authorities.
“Personal data” means any information relating to a natural person, a data subject whose identity is known or may be directly or indirectly identified through the use of relevant data.
Customer means any person who orders, purchases or uses the services of our company. The Customer with whom SERMĖGA has entered into a contract shall ensure that all end users (eg family members) who use the services of the Company ordered by the Customer are aware of and comply with the Privacy Statement.
Personalized Data is information that no longer relates to a natural person, since all items that identify a person have been removed from the personal data set.
Services – Any products or services offered by SERMĖGA, both electronic and non-electronic.
Traffic data – data processed for the purpose of transmitting information through the electronic communications network and / or accounting for such transmission. Using electronic communications services, data can be generated that can, for example, display information about subscribers and end devices they use, the start and end time of the connection, the duration and route, the data transmission protocol, the amount of data transmitted, the geographical location of the terminal equipment of the electronic communications service user. the location of the data transmitted over the communications network, and other data processed in electronic communications networks or electronic communications services. If traffic data directly or indirectly identifies a person, they are also considered as personal data.
Location Data – Data processed in electronic communications networks or electronic communications services, indicating the geographical location of the terminal equipment of the user of the electronic communications service.
How do we collect your personal data?
SERMĖGA offers a wide range of services. The information we collect about you depends on the services you order or use and the information you provide to us when you order services or register on our sites.
We collect data:
for example, when you communicate or have a legal relationship with our company, such as purchasing services or registering for services, subscribing to newsletters, or contacting us for information;
which are generated when you use the services provided for by applicable law, for example, when you use our network and services (such as sending an email).
You are not required to provide any personal information about SERMĖGA, so if you decide not to do so, we may not be able to provide you with the services.
What kind of personal information do we collect?
We collect data from the following categories:
-basic information such as name, address, contact details;
-data relating to the provision of services, such as service and order details, billing, payment details, consent and disapproval of processing of personal data for direct marketing purposes, and related records;
-data generated by means of communication and our services, such as traffic data – date, time, duration of interconnection, IP address used by the Internet user connection, etc .;
-other data on the use of the services, such as data collected using cookies and similar technologies related to web browsing, etc.
Each data subject must provide correct, identifiable data when registering in the SERMĖGA system, and at the same time he will have to enter a response to his secret security question that is not reminded or sent by e-mail. by mail. Later, these and other data (email address, user name, etc.) will be used to identify the user.
Upon request, SERMĖGA will allow the data subject to access his / her personal data, provide information from what sources and what personal data he / she has collected, for what purpose they are processed, to whom the recipients of the data are provided and have been provided for at least the last 1 year. All this information should be provided no more than 30 calendar days from the date of the data subject’s request once a calendar year free of charge.
How do we use your personal data?
SERMĖGA collects and maintains your personal data only on the basis of legitimate grounds defined in the legal acts regulating the protection of personal data – in order to conclude and / or execute a contract concluded with you, with your consent, when the relevant legal acts are obliged to process personal data in SERMĖGA and when personal data are to be processed for the legitimate interest of SERMĖGA (only if the data subject’s interests are not more important).
SERMĖGA manages personal data for the following purposes:
We handle personal data that is necessary to ensure proper service to our customers – accept and execute orders, invoice service, customer service, identify and eliminate various malfunctions and incidents, investigate complaints, and so on.
Direct Marketing. We handle both personalized data and personal data for direct marketing purposes.
Other purposes by which SERMĖGA has the right to process your personal data when you express your consent for the data to be processed for the legitimate interest of SERMĖGA or when the relevant legal acts oblige SERMĖGA to process the data. We may also process personal data for other purposes if we have obtained the consent of the data subject or we have the right to process the data on a legitimate interest. We also process personal data to properly fulfill our statutory obligations such as accounting, reporting to competent authorities when required by law.
In all the above-mentioned cases, SERMĖGA manages personal and / or traffic data only to the extent necessary to achieve relevant, clearly defined and legitimate purposes, taking into account the privacy of the data subject.
SERMĖGA ensures that personal data are processed accurately, fairly and lawfully, for the sole purpose of meeting objectives that are set prior to the collection of personal data, so that they are processed only in strict compliance with clear and transparent statutory personal data. handling requirements.
How do we protect your data?
Securing your personal data is important to us.
For the processing of your personal data, SERMĖGA has implemented appropriate organizational and technical security measures to protect personal data from accidental or unlawful destruction, alteration, disclosure, as well as any other unlawful processing.
Why do we provide your data?
We can provide your data:
In response to requests from a court, state or financial institution, only to the extent necessary for the proper enforcement of existing legislation or court order.
How Long Do We Keep Your Data?
We keep your personal data for no longer than required by the purposes of the data processing, or provided by law, provided that they contain longer data retention, but not longer than 5 years.
We strive to keep outdated or unnecessary information and ensure that personal data and other customer information is kept up to date and correct.
What are cookies and how do we use them?
Cookies are used on the website. These are small files sent to your web browser and stored on your computer’s hard disk.
When you first visit our website, cookies are transferred to your computer and then used to identify your computer. This is a common practice in web browsing, which makes it easier for you to navigate a website you are already visiting and simplifies access to published information. Most web browsers accept cookies, but you can change your web browser setting so that cookies are not accepted. In this case, some features of may not work.
Also, using cookies automatically records website traffic data: information on how many visitors visited, what the domain name of the server’s domain (domain) for the visitor, what information is more readable, and so on. This helps us understand how visitors use the website, and enables us to improve the services we provide, and make it easier to access information.
The information we collect using cookies is usually used for the following purposes:
Use of functional cookies and services. Cookies are very important for the functioning of our website and electronic services. They ensure a smooth user experience. For example, if the user so desires, he does not need to enter his name, password or other data each time he connects.
Targeted Marketing Orientation. With cookies, we can also collect information to provide specific browser advertising or content by creating different target groups.
All information about cookies used on the site, their purpose, validity and the data used is provided in the table below.
|Name of cookie||Description||Moment of development||Expiry date||Used data|
|PHPSESSID||Identifier of the session of the logged user||At the moment of entering the page||Until the user’s logging off||Unique identifier|
|ac||Notification of the policy of privacy||At the moment of closing the notification||2 years||Unique identifier|
|Cookies of „Google+“ and „Google Analytics“:|
|_ga||The cookie collects information about the behaviour of users in the website and is used in order to store statistical information.||At the moment of the first entering the page||2 years||Unique identifier|
|_gat||The cookie collects information about the behaviour of users in the website and is used in order to distinguish between unique users by assigning a unique identifier (ID).||At the moment of entering the page||8 hours||Unique identifier|
|Other cookies used by „Google“ about which the information is provided here.|